Tell me about site_name COVID-19 protocols for Click & Collect

1. Select your products, add to your Cart and proceed to Checkout;

2. Enter the ‘Postcode’ and ‘Suburb’ from which you wish to collect, during ‘Step 1 - Billing Details’ of the checkout;

3. During ‘Step 2 - Delivery Options’ of the checkout, select your preferred site_name collection location;

4. Once you have selected your preferred site_name collection location, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;

5. site_name will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from your chosen site_name store;

6. Collect your purchase from your nominated site_name store.

7. Your site_name purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by the site_name Online Team to discuss the status of your purchase. site_name Online reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact the site_name Online Team at [email protected] or phone 1300 173 872.

8. The ability of site_name to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of site_name.

9. If you elect to use Click & Collect, you will receive the following from site_name:

   1. a confirmation email confirming receipt of your order

   2. an email attaching your tax invoice from site_name.

10. To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general site_name Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.

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