Tell me about site_name COVID-19 protocols for Click & Collect

1. Select your products, add to your Cart and proceed to Checkout;

2. Enter the ‘Postcode’ and ‘Suburb’ from which you wish to collect, during ‘Step 1 - Billing Details’ of the checkout;

3. During ‘Step 2 - Delivery Options’ of the checkout, select your preferred site_name collection location;

4. Once you have selected your preferred site_name collection location, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;

5. site_name will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from your chosen site_name store;

6. Collect your purchase from your nominated site_name store.

7. Your site_name purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by the site_name Online Team to discuss the status of your purchase. site_name Online reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact the site_name Online Team at [email protected] or phone 1300 173 872.

8. The ability of site_name to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of site_name.

9. If you elect to use Click & Collect, you will receive the following from site_name:

   1. a confirmation email confirming receipt of your order

   2. an email attaching your tax invoice from site_name.

10. To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general site_name Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.

More Info

site_name provides delivery services to the majority of Australia, however, the type of services and the cost will vary dependent on a number of factors

• Where the stock is coming from (Warehouse).

• Where you are located.

• The size of the package(s) being delivered.

In our site_name delivery service areas

For Larger Items (generally anything > 25kg)

site_name offers in Home Delivery Services to selected areas within Western Australia, South Australia, Northern Territory, Victoria, New South Wales and Queensland.

For Smaller Items (generally anything < 25kg)

site_name partners with a number of courier services. A dynamic delivery quote can be obtained by entering your postcode/suburb on the product page, or in the checkout.

For All Items

For areas that we are unable to service via our in home delivery service, we attempt to provide a courier/post option.

Home Delivery Services

You can obtain pricing and information on available delivery services by entering your postcode/suburb on the product page, or at checkout.

Once your order is placed, our affiliated transport company will make contact with you to arrange a suitable delivery day and time window, while a precise time is not guaranteed, we will provide you with one of the following.

• A text message/call 30 minutes prior to your delivery.

• or A tracking link, so you can live-track the progress of your delivery.

Timeframes

If a delivery timeframe is not provided at the time of checkout, the following guidelines apply.

Home Delivery services availability and timeframes vary by state. These are the estimated timeframes* for in-stock Items

• Western Australia - 1 to 3 Business Days

• Victoria - 3 to 7 Business Days

• New South Wales - 3 to 10 Business Days

• Queensland - 3 to 7 Business Days

• South Australia - Limited Availability, times will be quoted at checkout if available

• Northern Territory - Limited Availability, times will be quoted at checkout if available

• Tasmania - Limited Availability, times will be quoted at checkout if available

• ACT - Limited Availability, times will be quoted at checkout if available

*We will continue to update estimations based on an average of our delivery timeframes. Estimations may increase with short notice during peak sale periods, such as Christmas/Boxing Day, Black Friday, End of Financial Year.

site_name Home Delivery Service

When offered at checkout, the following applies to the selected delivery service

site_name Bronze Delivery

• Delivery to the ground floor of the address nominated at checkout.

• Locating the appliance to the appropriate room where practically possible.

site_name Silver Delivery

• Delivery to the address nominated at checkout.

• Locating the appliance to the appropriate room where practically possible.

• Unpack and taking away the packaging.

site_name Gold Delivery

• Delivery to the address nominated at checkout.

• Unpack and taking away the packaging.

• Locating the appliance to the appropriate room/alcove where practically possible.

• Taking away and disposal of the appliance that is being replaced.

*In NSW, QLD and VIC, we are unable to detach or attach anything to your plumbing/taps.

** Service does not include connecting/plumbing in water to refrigerators

Direct Delivery

• Our Brand partners sometimes off